Privacy Policy

Last updated: January 1, 2025

Vatdi Shop ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shop.vatdi.com.

1. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect:

Name (first and last)
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on pages
Referring website or search terms
Device information (operating system, screen resolution)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and invoices
Respond to your inquiries and provide customer support
Improve our website, products, and services
Personalize your shopping experience
Prevent fraud and ensure security
Comply with legal obligations

3. AI Chatbot (Vatdi)

Our website uses the Vatdi AI Chatbot to provide customer support. When you interact with the chatbot:

Your messages and queries are processed to provide relevant responses.
Conversation data may be stored to improve the chatbot's accuracy and performance.
The chatbot has access to product catalog data (names, prices, specifications) but does not access your personal account or payment information.
You can choose not to use the chatbot; all features are also available through traditional navigation.

4. Cookies

We use cookies and similar technologies to:

Keep you logged into your account
Remember items in your shopping cart
Understand how you use our website
Provide personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers — Payment processors, shipping carriers, and hosting providers who assist in operating our business.
Legal requirements — When required by law, regulation, or legal process.
Business transfers — In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for data in transit
Secure password hashing
Regular security assessments
Access controls and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access — Request a copy of your personal data.
Correction — Request correction of inaccurate data.
Deletion — Request deletion of your personal data.
Opt-out — Unsubscribe from marketing communications at any time.
Data portability — Request your data in a machine-readable format.

To exercise any of these rights, please contact us at shop@vatdi.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and legal compliance.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: shop@vatdi.com
Phone: +1 (555) 123-4567
Address: 123 Demo Street, Tech City, TC 10001