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Return & Refund Policy

Return & Refund Policy

Last updated: January 1, 2025

At Vatdi Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.

Return Eligibility

  • Items may be returned within 30 days of the delivery date.
  • Products must be in their original condition: unused, undamaged, and in the original packaging with all accessories and tags.
  • A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Opened software or digital downloads
  • Gift cards and store credits
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products with broken seals on hygiene-sensitive items (earbuds, headphones)
  • Items damaged due to misuse or unauthorized modifications

How to Initiate a Return

  1. Log into your account and navigate to your order history.
  2. Select the order containing the item you wish to return.
  3. Click "Return" and fill out the return request form with the reason for return.
  4. You will receive a Return Merchandise Authorization (RMA) number and return shipping instructions via email within 1-2 business days.
  5. Pack the item securely and ship it to the address provided. Include the RMA number on the outside of the package.

Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed within 5-7 business days and credited to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).
  • For defective items, we will also cover the return shipping cost.

Exchanges

We offer exchanges for items of equal or greater value. To exchange an item:

  • Follow the return process above and indicate that you would like an exchange.
  • Specify the replacement item you would like.
  • If the replacement item is of greater value, you will be charged the price difference.
  • Exchange items are shipped once the original item is received and inspected.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damage and your order number.
  • We will arrange a free return shipping label and send a replacement or issue a full refund.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank or credit card statement again — refunds may take a few days to appear.
  • Contact your bank or credit card company, as processing times vary.
  • If you have done all of the above and still have not received your refund, contact us at shop@vatdi.com.

Contact Us

For return or refund questions, please contact us: